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**DESPATCH TIMES: Non-personalised and standard kit orders are being despatched within 1-2 working days. Frames and Personalised orders are being despatched within 2-5 working days** **Shipping to EIRE: orders over 2kg are temporarily suspended due to ongoing customs issues, we're very sorry for the inconvenience.**

FAQs

Frequently Asked Questions

CASTING - HAVE A QUESTION ABOUT CASTING?

Q. Are your casting kits safe to use on my newborn baby?

A. Yes, our casting kits are skin safe and are suitable to use right from birth.  

Q. Troubles with casting?

A. Take a look at our Casting Problems page - here you will find the answers to why you may be experiencing casting problems


GOT A QUESTION ABOUT YOUR ORDER?

Q: Can I add a gift message to my order - it's going direct to the recipient

A:  We already offer Gift Wrap with a Gift Message option on your shopping basket page.  But if you wanted to just send a Gift Message, then do let us know the gift message text in the ‘comments about your order’ box you will find during the checkout process (don't choose PayPal express to checkout though, as this bypasses the page).