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March 2021 update: We remain working in accordance to the UK government's Covid safety guidelines. Our order despatch time is 2-4 working days for non-personalised orders and up to 5 working days for personalised & bespoke orders.

Delivery & Returns

Delivery

COVID-19 & CHRISTMAS UPDATE AT 14TH DECEMBER 2020:  Our current order despatch time is 3-5 working days for non-personalised orders and up to 5 working days for personalised & bespoke orders.  We can no longer guarantee new orders to be delivered in time for Christmas - Royal Mail are struggling with their deliveries and we are aware of delays in excess of 10 days on 1st class tracked items.

UK Mainland Delivery
We offer FREE delivery to all mainland UK postcodes for orders that weigh less than 2kg.  Unfortunately, a delivery surcharge applies for heavy weight orders (usually over 2kg) to non-mainland UK addresses.

In stock items are usually despatched within 1-2 working days.  For all other orders (personalised, bespoke frames, mounts, chevrons) please allow 2-5 working days.

We use a combination of Royal Mail post and Courier for all orders.  Items less than 2kg are sent by Royal Mail 2nd class post.  Items over 2kg are sent with a courier.  

For orders weighing less than 2kg, there is an option to upgrade to a faster delivery service for an extra cost.  If you choose to upgrade the post service, we unfortunately cannot guarantee same day despatch, but we do try our best as a matter of priority.

UK Non-Mainland Delivery (Highlands, Islands, Northern Ireland)
Delivery is free for all orders weighing less than 2kg.  Unfortunately, a delivery surcharge applies for heavy weight orders (usually over 2kg) to non-mainland UK addresses.

In stock items are usually despatched within 1-2 working days.  For all other orders (personalised, bespoke frames, mounts, chevrons) please allow 2-5 working days.

We use a combination of Royal Mail post and Courier for all orders.  Items less than 2kg are sent by Royal Mail 2nd class post.  Items over 2kg are either sent by Royal Mail 1st Class Signed for, or with a courier.  

For orders weighing less than 2kg, there is an option to upgrade to a faster delivery service for an extra cost.  If you choose to upgrade the post service, we unfortunately cannot guarantee same day despatch, but we do try our best as a matter of priority.

Worldwide Shipping
For delivery to addresses outside of the UK, the shipping costs are displayed once your address details are entered at the beginning of the checkout process.
We use a combination of Airmail Tracked and Signed (for orders weighing less than 2kg) and a Tracked Express Courier service for orders weighing over 2kg.

Returns

I've changed my mind
We hope that you fall in love with the gifts, keepsakes and materials you buy from us. In the unlikely event you are unhappy with your purchase, you can return the item(s) within 14 working days of receipt* and in the same unused and new condition as it was sent. We will give you (the original buyer) a refund for the cost of the item. Items must be returned in original condition, unused and with the original packaging. Your returned item(s) will be inspected upon arrival before your refund is processed. Please note: return postage will be at your cost.

Please contact us to inform us of your return, we will advise you of our return address details along with any other relevant information.

Damaged, faulty or incorrect items
We apologise if you have received an incorrect, damaged or faulty item and will gladly resolve this issue as soon as possible. Please follow the instructions below to receive a refund or replacement for your item.

  1. Contact us: please provide detailed information along with photographic evidence. If you have received an incorrect item, please specify which item was missing from your order and what item you received instead.
  2. Indicate if you would prefer a refund or a replacement.
  3. Once you have contacted us, you can return the item. BabyRice will cover return postage costs for damaged, faulty or incorrect items.
  4. The correct item will be dispatched as soon as we receive the returned item.
  5. If you prefer a refund, this will be processed upon receipt of the item.

What you can't send back
Some of the products we sell are excluded from our Returns policy. This includes the following items:

  • Personalised items, such as engraved jewellery and embroidered soft toys
  • Bespoke items, such as picture frames and mounts
  • Gift vouchers

Personalised and bespoke items cannot be resold and are therefore, non-returnable unless a mistake has been made by us. If we have made a mistake, then do not worry, we will resolve it!

*We understand that many of your orders are time sensitive, so we do advise customers to check their orders on the day of receipt for damages, faults and missing items. The sooner issues are reported, the sooner we can rectify the problems.