Free UK delivery: order before 12.30pm for same-day dispatch

Delivery

FREE UK delivery
We use a combination of Parcelforce 24 hour courier, Royal Mail 48hr Tracked Packets and Royal Mail 1st class post for all of items delivered in the UK.

We ship worldwide
For delivery to addresses outside of the UK, the shipping costs are displayed once your address details are entered during the checkout process.
We use a combination of Airmail, Signed for Airmail and Express Courier service for all items delivered outside of the UK.

Fast dispatch
All items are usually dispatched within 1 working day, although we usually achieve same day despatch if your order is received before 12.30pm (Mon-Fri). Please note, personalised items have an additional 2-5 day handling time prior to the dispatch of your order.

Returns

Hassle Free Returns
We hope that you fall in love with the gifts and keepsakes you buy from us. In the in unlikely event you are unhappy with your purchase, you can return the item(s) within 14 working days of receipt and in the same condition as it was sent. We will give you (the original buyer) a refund for the cost of the item, which includes any delivery costs you may have paid to have had your item(s) sent to you. We will issue the refund upon our receipt of the returned item(s). Return postage costs will be at your cost.
Please contact us either by email or phone first to inform us of your return, we will advise you of our return address details along with any other relevant information.

Damaged, faulty or incorrect items
If the item(s) we have sent you is damaged or we have sent you an incorrect item, then we will resolve to your satisfaction by either replacing any damaged parts or arranging collection of the incorrect item(s) at our cost.

What you can't send back
Some of the products we sell are excluded from our Hassle Free Returns policy. This includes all personalised and bespoke items:

  • Personalised jewellery items
  • Embroidered soft toys
  • Bespoke frames

  • Personalised and bespoke items cannot be resold and are therefore, non-returnable unless a mistake has been made by us. If we have made a mistake, then do not worry, we will resolve it! To date, we have managed 100% accuracy and hope to continue to maintain our excellent track record! :-)